What should I do when a debt collector calls?

In the majority of cases, a debt collector phone call catches you completely off guard. But if you are not prepared for a conversation with the agent, you may make an agreement you cannot afford to pay in the future. Also, there are cases when the debt collectors insist that you should pay immediately the debt, and you may panic and do this without considering your financial status. Well, you should know that when debt collectors in London call, they could offer you some time to think of the situation they shared with you and you can come back with a call, and decide together how you will handle the situation. They have the interest to recover their debt, but they also are aware that people do not have large sums of money at disposal, and they need time to pay their debts. So here is what you should do when the debt collector calls.


Make sure you are not in a rush

In case you have to get to the office, or you do not have time to write down the information they offer you, then you should ask them call you later, or ask them their phone number and call them back. As soon as you have time to call them, you should do it.

Get a pen and paper

The debt agent will take notes of the conversation they have with you, so you should do the same. It is important to note down the important parts of your conversation, in case you will have to face the collector agent in court. You should write down the time and date when they call, the name of the agent and of the company they represent, their address and the amount they state you owe. Also, make sure you ask them the name of the original creditor.

Do not admit the debt

You should consider the phone call an interrogation, you are not guilty until there is no proof of what you done. Therefore, you should not pay immediately the sum the state you owe. You have to ask information that the debt is yours, and they have to meet you and show you that they have paperwork that proves this. It is important to verify these details, because there are cases when the data is mistaken, and a debtor is taken for being somebody else. Ask the collector send you a letter with proof that the debt is yours.